Privacy Policy

Last Updated: 2025-04-17

1. Information We Collect

We may collect the following types of data depending on your interactions with our platform:
Personal Identifiable Information such as your full name, email address, phone number, and postal address.
Account credentials, including your chosen username and encrypted password.
Vehicle-related information, such as make, model, year, mileage, condition, photos, and pricing.
Payment and billing information including credit/debit card numbers, bank account details, and billing address.
Geolocation data from your device with your explicit consent, used to recommend local services or listings.
Device data such as operating system, browser type, language preferences, referring URLs, and crash logs.
Log data automatically collected during visits including your IP address, access times, and pages viewed.
Communications data such as messages, chat logs, and support inquiries you send to our platform or agents.

We use your data to deliver a seamless and personalized experience across the MyCarLanka platform:
To process, confirm, and fulfill your listings, bookings, and transactions.
To provide customer service and respond to inquiries or complaints.
To send you transactional messages, updates, and promotional content.
To verify your identity and prevent fraudulent activities.
To improve platform performance, user interface, and service offerings.
To personalize search results, vehicle suggestions, and marketing ads.
To analyze behavioral patterns and platform usage for development insights.
To enforce platform policies and comply with legal requirements.

We do not sell, lease, or rent your personal data. However, we may share your data in the following situations:
With payment gateways such as Stripe and secure bank channels to facilitate transactions.
With delivery and logistics providers to coordinate transportation, pickup, or inspections.
With law enforcement or public authorities when required by local or international law.
With analytics tools and service providers for the purposes of improving service efficiency.
With third-party partners and subcontractors that assist with hosting, backend services, or support.
With advertising platforms (like Facebook Ads and Google Ads) for marketing personalization.

We utilize cookies and similar technologies to enhance user experience, analyze trends, and deliver targeted advertising.
Cookies help maintain session state, remember preferences, and authenticate users.
We use both first-party and third-party cookies for statistical purposes and remarketing.
You can control or disable cookies through your browser settings, though some features may be limited.
We may also use device fingerprinting, local storage, and beacons to analyze traffic and behavior.

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy.
Data may be archived after account deletion for regulatory, legal, or tax obligations.
You may request the complete deletion of your account and data by contacting our support team.
Logs and analytic data may be retained in anonymized form for statistical and research purposes.

You have the right to access, review, and correct personal information held about you.
You can request a copy of your data in a structured, machine-readable format.
You can request deletion or restriction of your personal information under certain conditions.
You may update your preferences for email communications or unsubscribe at any time.
You may file a complaint with a data protection authority if your rights are violated.
If applicable under law, you may request to opt-out from certain data processing activities.

We use multiple layers of security to protect your personal data against unauthorized access and loss.
Data in transit is encrypted using TLS (Transport Layer Security) protocols.
Sensitive data is stored with AES encryption and is not accessible in raw format.
Access to user data is role-restricted and requires authentication.
We regularly perform vulnerability assessments and audit logs for suspicious activity.
Despite our efforts, no digital system is completely secure, and we advise caution when sharing sensitive info online.

Our services are strictly intended for users who are at least 18 years old.
We do not knowingly collect or process any personal data from individuals under the age of 18.
If we become aware of such data being submitted, we will delete it promptly from our servers.

Your data may be stored and processed in countries outside your own, including servers in the EU, US, or Asia.
We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect international transfers.
By using our platform, you consent to such data transfers as required to provide services.

We may revise this policy periodically to reflect new legal requirements or service enhancements.
Significant changes will be communicated through email notifications, in-app banners, or website alerts.
Continued use of the platform after updates constitutes acceptance of the revised policy.
Please revisit this page regularly to stay informed about how we protect your privacy.

If you have questions, feedback, or complaints about this Privacy Policy or your personal data:
Email: contact@mycarlanka.com
Phone: +94 7772340808
Mailing Address: MyCarLanka, 123 Auto Hub Street, Colombo, Sri Lanka
We typically respond to inquiries within 3–5 business days.

Our platform may contain links to third-party websites or services not operated by us.
We are not responsible for the privacy practices or content of third-party sites.
We recommend reviewing the privacy policies of all third-party websites before interacting with them.

We comply with the data protection laws of Sri Lanka, including the Data Protection Act No. 9 of 2022.
We may also adhere to international data privacy regulations depending on your location.
In certain cases, your data may be processed or disclosed to comply with legal obligations, subpoenas, or law enforcement requests.